Refund and Return Policy

REFUND, RETURN & REPLACEMENT POLICY

KwickClick operates on an own-inventory e-commerce model and is committed to ensuring customer satisfaction in accordance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.

1. Eligibility for Returns

Returns may be requested within 7 days of delivery in case of:
– Damaged product
– Defective product
– Incorrect item delivered
– Missing parts or accessories
– Product significantly different from description

2. No-Questions-Asked Return (With Unboxing Video)

If a clear and continuous unboxing video is provided showing the sealed package, the opening process, shipping label, and the condition of the product, the return or refund will be processed without further investigation, subject to authenticity verification.
The video must be unedited and recorded in one continuous frame.

3. Non-Returnable Items

Products marked as non-returnable, personal hygiene items, innerwear, digital/downloadable products, and gift cards are not eligible for return unless delivered damaged or defective.

4. Return Procedure

Customers must initiate a return request via support@kwickclick.com with order details and reason for return. Upon approval, pickup will be arranged where applicable. Products must be unused, in original packaging, with all accessories and invoice included.

5. Refund Process

Approved refunds are initiated within 5–7 business days after inspection. Refunds are credited to the original payment method. For COD orders, refunds are processed via bank transfer or UPI.

6. Replacement Policy

Replacement is offered for defective, damaged, or wrongly delivered products. If replacement stock is unavailable, a full refund will be issued.

7. Order Cancellation

Orders may be cancelled before dispatch without charges. Once shipped, cancellation may not be possible. If refused at delivery, shipping charges may be deducted.

8. Fraud Prevention

KwickClick reserves the right to verify claims and restrict accounts in cases of misuse or fraudulent activity.

9. Grievance Officer

Name: Rahul
Email: support@kwickclick.com
Address:
Babbar Chowk,
497, Main Rd,
Bijwasan, Delhi – 110061, India
Grievances are acknowledged within 48 hours and resolved within 30 days.

10. Governing Law

This policy is governed by the laws of India. Disputes are subject to jurisdiction of courts in Delhi,